About Us

About Us

We have a very proactive approach to our large animal work with many of our dairy farms benefiting from regular fertility visits and we encourage active herd and flock health planning to monitor and prevent disease and improve production.

Client education is an important part of this strategy and we hold regular well attended meetings to keep our clients up to date and produce regular farm and equine newsletters. We also deliver practical on-farm training to small groups of farmers through the XLVets Farmskills training programme.

All our vets are encouraged to attend regular training courses themselves. This, together with our involvement with XLVets, ensures that we are able to offer an excellent and up to date service at all times. 

We provide a 24 hour call out service for all livestock and equine related problems and we always have a dedicated large animal vet on-call just to deal with farm and equine emergencies.

 

 

Some examples of our services
  • Farm Fertility Visits
  • Farm Healthcare Plans
  • Routine and Pre-Movement TB testing
  • Equine vaccinations
  • Geldings
  • Pre-purchase examinations
  • Bull and Ram Fertility Testing
  • Farmer education meetings and on-farm training
  • Animal and meat export certification
  • We treat a variety of other species including goats, alpacas and pigs

Practice Information

Fees and drug charges

All fees and drug charges are subject to VAT at the current rate.  Fee levels are determined by the time spent on a case and according to the drugs, materials and consumables used.  You will receive a detailed invoice for every visit, surgical procedure or transaction with us.

Settling accounts

Your account may be settled by Cash, Cheque, Credit Card (Mastercard, Visa, Delta) or BACS

Problems settling accounts

Farm and Equine clients are usually billed monthly, with bills being sent out in the first week of each month.  New clients will be required to pay cash at the time of their first visit.  We expect payment in full within 30 days of receipt of the invoice.  Reminder letters will be sent for unpaid accounts and administraiton fees will be added.  In the event of a failure to settle the account, debt recovery will be actioned, and potentially the withdrawal of Veterinary Services.

Equine insurance

We strongly support the principle of insuring your horse against unexpected illness or accidents.  Please be aware it is your responsibility to settle your acocunt with us and then reclaim fees.

Patient Records

Whilst all medical records relating to your animals are the property of Midshire Veterinary Group we are happy for you to view these at any time by request.

Complaints

We hope you never have the recourse to complain about the service received from Midshire Farm and Equine.  However, if you do have concerns please direct your comments to Tammy Kennedy, our Practice Manger or a Director.  Dependant on the nature of your complaint you may be asked to put your concerns in writing.

Out of Hours

During all periods when the practice is closed, a Veterinary Surgeon is always on call to deal with emergencies.  Please call the surgery on 02476 381494 or 02476 384064 to obtain the telephone number of the duty vet.

Referrals

Should your animal require more specialised treatment or hospitalisation we are able to arrange this.

Repeat Prescriptions

Only Veterinary Surgeons are able to prescribe and authorise medication.  The vast majority of routine drugs are available at the practice.  Special orders can be arranged for the following working day.  Clients are requested to give 2 hours notice to request medications to allow our farm reception team to have your order ready for collection.

Students and EMS

Like many veterinary practices, we are not only involved in training the next generation of veterinary nurses, but also vets as well.

Veterinary students are required as part of their university training to spend a significant portion of their time between terms undergoing further "practical" training with veterinary practices - Extra Mural Study (formerly "seeing practice", for those of us of more senior years!).

As a large mixed practice, it is not unusual for us to have multiple students with us for a large percentage of the year.

Veterinary students wishing to 'see practice' with us can now book with us via the VetEMS website, run by XLVets. Please click on the logo to request a booking (website will open in a new window).

 

We also receive a large number of requests from school and college 'pre-veterinary' students wishing to find a placement for their work experience. These requests should be made via our Practice Manager Miss Kennedy.

Please note, however, that we receive many more requests for such placements than we have availability. We give preference to university undergraduate students, and all our availability is booked many months (sometimes a year or so!) in advance.

We encourage younger students considering becoming a vet to gain experience with animals via such means as work on farms, at stables, kennels or other similar placements. Such experience will be invaluable when applying for a veterinary degree course.

You can find more information on veterinary careers at the RCVS website here or by clicking on the logo.

 

 

How to Find Us