It's not only our vets who have farm and equine experience behind them and in order to provide a more tailored service to our large animal clients we have a separate large animal office at the surgery.
Accessed via the 'right hand door' at the main surgery premises the large animal office is a place to collect ordered medications and obtain large animal advice. The office can be contacted directly during office hours on the surgery number above.
To provide continuity, and a familiar voice on the phone, our large animal office is staffed primarily by the same personnel.
Sheila Stain (left) has been with the practice for over 20 years and has been the main face of our large animal office for most of that time working exclusively there. She has developed an extensive knowledge and relationship particularly with our farmers over those years and has been the primary point of contact with them during this time.
Debbie Holmes (centre) is also one of our longest serving members of staff. In addition to her initial duties as a receptionist, Debbie has gone on to become our Head Receptionist and Practice Administration Manager.
In addition to her other duties Debbie spends time in the large animal office and has done so now for a number of years. She is also a familiar voice to (all) our clients.
Following a short stint by ex-receptionist Abi Davies, who stays with us but has had the opportunity to transfer to our small animal nursing team, our third farm receptionist is Lauri Haywood (right). Lauri is one of our many working mums and helps out Sheila and Debbie staffing the office particularlry during busy TB testing administration periods and various half days.
As our practice has grown, so has the need for all of the day-to-day matters of the practice to be handled by a manager and several years ago we appointed the position of Practice Manager. Along with, and reporting directly to, the Directors, our practice manager has responsibility for the whole of the practice and it's many functions and duties.
If you have any comments to make about our practice, or certainly any complaints about us, please ask to speak to either one of the Directors or the practice manager.
Our practice managers'office is immediately adjacent to our large animal office and at busy times our PM will often help out with answering calls and enquiries. As a result our PM is well known to our large animal clients.
Following the retirement of Mrs Pat Long our PM is now Tammy Kennedy.
A familiar face to our staff and clients both small and large not least due to regularly staffing our agricultural show stands, after a brief spell working as a pet company representative, Tammy returned to us having formerly been with us for many years as a veterinary nurse - the latter several as our head nurse.
In addition to her previous veterinary knowledge Tammy has gained valuable business experience whilst away and she continues to expand this as an ongoing process not least having learnt from Pat's considerable experience.
Tammy is avaiable at the surgery most days (apart from occasional external meetings).